Return Policy
Returns & Exchanges
We want every E S Jewelry order to feel easy to wear and easy to understand. This return policy explains the return window, item condition requirements, damaged-item steps, and where to contact us if you need help with an order.
Quick return summary
- Return window: returns may be accepted within 14 days of delivery.
- Item condition: returned items must be unused, unworn, and in their original packaging.
- Hygiene exceptions: earrings and final sale items may not be eligible for return unless they arrive damaged or defective.
- Damaged items: contact us within 48 hours of delivery with your order number and clear photos.
How to start a return
- Contact us before sending any item back so we can review the request and provide the next step.
- Include your order number, the item name, and the reason for the return or exchange request.
- Keep the item unused and in its original packaging until the request is reviewed.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original packaging.
For hygiene reasons, certain items such as earrings or final sale items may not be eligible for return unless they arrive damaged or defective.
What should I do if I receive a damaged item?
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the damaged item and packaging.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
Related customer help
For order questions, return requests, or damaged-item reviews, visit our Contact Us page. You can also review our Shipping Policy before placing a new order or continue shopping New Arrivals.