The ordered goods are shipped by post. The shipping cost depends on the value of your order.

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We want you to love your ETCCMER Jewelry products! Our business was built on service and quality, so if your order arrives less than satisfactory, we will immediately provide you with a resolution. Any unworn item, in the original packaging, can be returned within 30 days of the ship dates for a full refund of your purchased items, except for items ordered in bulk (15 items or more). The customer is responsible for the return shipping costs. Just email us at yiwuhanlu@outlook.com to find out how to proceed with your return. Please check the size reference images before ordering.

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To properly care for your jewelry,regular cleaning, proper storage, and avoiding harsh chemicals and extreme temperaturesare essential.Wipe jewelry after each wear with a soft cloth to remove lotions and residue, and use mild soap and warm water with a soft brush for deeper cleaning.Store each piece separately in a dry, cool place to prevent scratching and tangling.

Cleaning:

Regular Cleaning:Wipe your jewelry after each wear with a soft cloth to remove lotions and residue.

Mild Cleaners:Use a mild cleaning solution of warm water and dish soap, especially for more stubborn tarnish.

Soft Brush:Gently scrub with a soft brush, like an old toothbrush, to clean crevices.

Professional Cleaning:Consider taking your jewelry to a professional jeweler for deep cleaning, especially for delicate pieces or those with softer gemstones.

Storage:

Dry and Cool:Store your jewelry in a dry and cool place to prevent tarnishing and discoloration.

Separate Storage:Keep each piece of jewelry separate to prevent scratching and tangling.

Soft Protection:Wrap each piece in a soft tissue or paper to cushion them and prevent scratches.

Airtight Bags:For sterling silver, use anti-tarnish bags or cloths to limit exposure to air and moisture.

Care During Use:

Avoid Chemicals:Keep your jewelry away from harsh chemicals like bleach, chlorine, and even some skincare products.

Limit Water Exposure:Remove jewelry before showering or swimming.

Be Careful with Heat and Light:Avoid exposing jewelry to direct sunlight and extreme temperatures, as they can cause fading or damage.

Gentle Handling:Be gentle when putting on and taking off jewelry, especially delicate pieces.